Package Insurance
All our packages are covered by insurance. Therefore, in the case of a damaged product or packaging, please send us photos of the shipment. Based on these materials, we will resolve the damage claim with the carrier and send you a replacement product as soon as possible.
If the package is visibly damaged upon delivery, it is necessary to fill in a damage report together with the courier. This step significantly helps and speeds up the claim process with the carrier. If possible, do not accept the package in this condition and contact us immediately.
Delivery Time
Czechia: If you place your order by 9:00 AM and the product is in stock, the package can be delivered on the next working day.
World: To other parts of the world, we are able to deliver packages within 48 hours from placing the order. We highly recommend checking product availability in advance by contacting us at info@ignisshop.com.
Please check the package when delivered by the courier. If you notice any damage, fill in a damage report with the courier, or do not accept the package and contact us immediately.
14-day Return
In case of dissatisfaction, you may return the product without stating a reason within 14 days from receiving the shipment. The product must not show any signs of use or wear.
Returning a product within this period is not considered a warranty claim. Return shipping costs are covered by the customer. After receiving the product back, we will refund the product price reduced by the shipping costs from you to us.
Products Warranty
All our products are covered by a 2-year warranty from the date of purchase. After this period, you may still use our repair service. The repair price will be specified based on the type of damage.
Reclamation – How does it work?
In case of product damage within the 2-year warranty period, please contact us at info@ignisshop.com. Include your order number in the email subject and attach photos of the damaged product together with a description of how the damage occurred.
After reviewing the submitted materials, we will get back to you with a decision regarding the next steps.
In the case of an approved warranty claim, we cover return shipping costs up to the standard shipping rate:
– up to $40 for shipments within Europe
– up to $80 for shipments from the rest of the world
Any costs exceeding these limits are covered by the customer. Shipping reimbursement is processed after the warranty claim is completed.
Is it possible to repair a product after the 2-year warranty?
Yes. Even after the warranty period has expired, we continue to provide repair services. Please contact us first with a description and photos of the damage. Based on this information, we will send you a repair cost estimate.
In this case, shipping costs are covered by the customer without any reimbursement.
I have an idea and would like to realize it!
If you have an idea or a special request, feel free to send us an email describing your vision. We will review your request and get back to you with a price estimate.